Need help?
Frequently Asked Questions
Do you ship overseas?
Yes, we offer free shipping worldwide. Delivery times may vary depending on the destination and local shipping conditions.
How long does it take for my art to arrive?
Production and Shipping Times
Production time: 7–14 business days
Shipping time: Orders shipped via FedEx or DHL typically take 7–14 business days after production is completed. Generally, you will receive your order within approximately 3–4 weeks after purchase.
Can I request a custom size for my painting?
Yes! Many of our paintings are available in custom sizes. Please let us know the dimensions you need, and we will prepare the artwork according to your requirements. Custom options may vary depending on the artwork design.
Can you create a painting based on a photo I provide?
Yes, we offer custom artwork services based on customer-provided photos. Please send us a clear image and your requirements, and we will review the details before creating your artwork. Custom options may vary depending on the artwork style and complexity.
How do I pick the right artwork for my room?
Choosing the right artwork depends on your room size, interior style, color palette, and personal preference. We recommend considering the wall space, furniture, and overall atmosphere you want to create. If you need assistance selecting a piece, please feel free to contact us — our team will be happy to help.
Can I cancel my order?
Yes, you may request to cancel your order before it has been shipped. Please contact us as soon as possible at info@keseart.com with your order details. Once an order has entered the production or shipping process, cancellation may not be possible.
Can I take a look at the painting before it's shipped?
Yes! We will send you photos of the finished artwork for your review before shipping. After you confirm the final details, we will carefully package and ship your artwork.
What should I do if I receive a damaged item?
If your artwork arrives damaged, please contact us at info@keseart.com within 30 days of receiving your order and provide photos of the damaged package and artwork. We will review the issue and assist you with a replacement or other appropriate solution.
International Taxes & Duties
Please note that international orders may be subject to import taxes, customs duties, or other fees depending on the regulations of the destination country.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
KeseArt will provide necessary shipping information and assist with customs-related communication when required.
Have More Questions?
If you have any other questions, please contact us at info@keseart.com. Our customer support team will be happy to assist you and will respond as soon as possible.